The Service Center Contact Center receives inbound orders, product inquiries, provides customer support, all via email, live chat and telephone.
Communication is the key. Both internally across our Contact Center and warehouse logistics management team, and importantly, with you and your clients. At The Service Center, “service” is in fact our middle name. Painstakingly, we have nurtured a corporate culture of service.
Our multi-lingual staff is trained and equipped with advanced, Internet-based support systems that integrate sales and order tracking with multi-touch communications by email, live chat and telephone.
The Service Center Contact Center receives inbound orders, product inquiries, provides customer support, all via email, live chat and telephone.
The Service Center Contact Center supports customers with inquiries and issues for shipping, order tracking, returns, back order fulfillment, billing issues, warranty claims and rebates.
Shipping Inquiries
Order Status
Order Tracking
Returns
Backorder Fulfillment
Billing Issues
Warranty Claims
Rebate Claims
The Service Center Contact Center offers interactive voice response (IVR) for handling large call volumes, and can provide 24/7 customer service without live personal response.
The Service Center Contact Center conducts satisfaction survey and scoring services to measure and document customer satisfaction benchmarks and improvements.